Shipping & Delivery Policy

Our Mission
At Cheonel, we aim to provide the best online shopping experience for our customers. From the moment you place your order to the time it arrives at your doorstep, your comfort and satisfaction are our top priorities.

Shipping Fee
- Flat Rate: 20 AED delivery charge on all orders—no hidden fees or extra costs.

Delivery Time
- 24–48 Hours (1–2 Business Days):
 - We strive to process and deliver your order within 24–48 hours after it has been confirmed.  
  - Orders placed on weekends or public holidays will be processed on the next working day.

(Note: Delivery timelines may vary slightly during peak seasons or sales events, but we’ll always do our best to keep you informed.)

Areas We Ship To
- United Arab Emirates: Currently, we serve customers across all emirates. If you have any questions about your specific location, feel free to contact our support team at [info@cheonel.com](mailto:info@cheonel.com) or call us at +971 56 829 5428‬.

Order Tracking
- You’ll receive a shipping confirmation email or SMS with tracking information once your order has been dispatched.  
- For any concerns or delays, please reach out to our support team, and we’ll be happy to assist.

In Case of Delays
While our goal is always to meet the 24–48 hour delivery window, unforeseen circumstances such as severe weather, holiday rushes, or logistics issues may occasionally cause delays. If this happens, we’ll make every effort to keep you updated.

Need Help?
If you have questions about shipping, delivery, or anything else related to your order, reach out to us via:  
- Email: [info@cheonel.com](mailto:info@cheonel.com)  
- Phone/WhatsApp: ‪+971 56 829 5428‬

Thank you for choosing Cheonel. We appreciate your trust and look forward to delivering your skincare essentials straight to your door—quickly and reliably!