Refund Policy

1. Our Commitment to You
At Cheonel, we believe in our products wholeheartedly. If you’re not seeing the results you expected or simply aren’t satisfied with your purchase, we promise to make it right. Your happiness and confidence in our brand are our top priorities.

2. Eligibility for Refunds & Returns
- *Dissatisfaction or No Results: If you’ve given our product a fair try and still find it’s not meeting your needs or expectations, you can request a refund within 14days of receiving your order.  
- *Damaged or Defective Items*: If you received a damaged, defective, or incorrect product, please contact us immediately so we can arrange a replacement or refund.

3. How to Initiate a Refund or Return
1. Contact Our Support Team
   - Email: info@cheonel.com
   - Phone/WhatsApp: +971 56 829 5428  

   Please provide your order number, reason for the return, and any supporting photos (if applicable).

2. Await Return Instructions
   - Our support team will guide you through the next steps, whether that’s shipping the product back or simply disposing of it (in cases where a return may not be required).  
   - For damaged or defective items, we may ask for photos to process your claim quickly.

3. Shipping & Packaging
   - If a physical return is required, repack the items securely.  
   - Once we receive your returned items (if needed) and confirm they’re eligible for a refund, we will process your refund promptly.

4. Refund Processing & Timeline
- Refund Method: Your refund will be issued via the original payment method (e.g., credit card) unless otherwise arranged with our support team.  
- Processing Time: Once approved, refunds typically take 5–7 business days to appear in your account, depending on your bank or payment provider.

5. Shipping Costs
- Original Shipping Fee (20 AED): This fee is non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).  
- Return Shipping: If you’re returning products due to dissatisfaction or lack of results, you may be responsible for return shipping fees (if we require the item to be shipped back). For defective or incorrect items, Cheonel will cover the return shipping cost.

6. Exceptions & Additional Notes
- Trial Period: We ask that you use each product consistently, following the recommended instructions, to give it a fair chance to work. skincare results can take a few weeks to show.  
- Bulk or Wholesale Orders: Refunds or returns for bulk purchases may be subject to additional terms. Please contact our support team for more information.

7. Contact Us
For any questions or clarifications regarding our Refund Policy, feel free to reach out:  
- Email: info@cheonel.com
- Phone/WhatsApp: +971 56 829 5428  

We’re here to ensure you have a wonderful experience with Cheonel—right down to your last drop of serum. If our products aren’t the perfect fit, rest assured that our hassle-free refund process has you covered.

Thank you for choosing Cheonel. We appreciate your trust and look forward to helping you achieve the healthy, glowing skin you deserve!