Frequently Asked Questions
Here, we’ve compiled answers to some of the most common questions our customers have. Whether you're looking for more information about our products, services, or policies, you'll find it here.
Guarantee & Refund
What if I don’t see results or don’t like the products?
We offer a 14-Day Money-Back Guarantee. If you aren’t satisfied or simply don’t see the results you expected, just let us know. We’ll process a full refund—no questions asked.
Products & Availability
Do you have products that suit my skin type (oily, dry, or combination)?
Yes! We offer multiple formulas and product lines specifically tailored for oily, dry, or combination skin, so you can choose the right match for your needs.
Do you have any current offers or promotions?
Yes, we do. We can send you the latest offers and bundles with their prices, or you can check our website for live promotions. Feel free to ask for help picking the perfect deal!
Boxes & Sets
Which box is best for sensitive skin or redness?
We recommend the Snow White Box, which contains Niacinamide Serum to calm redness and strengthen your skin barrier, plus Rose Water Mist for soothing and hydration. It also includes a complete routine that leaves your skin radiant.
Can you tell me more about the Snow White Box and its benefits?
The Snow White Box features a full skincare regimen focusing on brightening and evening out your skin tone. It includes Niacinamide Serum for pore refinement and calming redness, plus other steps that work together for a bright, glowing complexion.
What if someone asks about a specific box?
The recommendations depend on the box in question. Each box has a unique set of products and benefits, so we tailor the answer based on your exact concern or skin type.
Can we customize the serums or creams inside a box?
Yes, we can often swap serums or creams depending on your skin type and concerns. Just let us know what you need!
What is the “Peel Box” and what’s inside it?
Our Peel Box is designed for gentle exfoliation and renewal. It typically contains targeted serums (like AHA/BHA) along with compatible products to support skin recovery and glow.
How do I use the products in each box?
Usage instructions can vary depending on the box contents, but we always include a step-by-step guide. If you have specific questions, just ask or refer to the instruction card provided.
Serums & Ingredients
Are these creams or serums?
Most products in our sets are serums, which are concentrated formulas for specific concerns. However, a moisturizer is usually added to complete the routine. It’s essential to follow serum application with a hydrating cream.
Do the serum percentages cause irritation?
Generally, no. Our active ingredient percentages are carefully balanced for effectiveness without harsh side effects. However, if you have very sensitive skin, we recommend patch testing first.
Which serum is best for acne-prone skin?
Niacinamide and Retinol are excellent choices for acne. Niacinamide helps control excess oil and reduce inflammation, while Retinol supports cell turnover to prevent breakouts.
Does Niacinamide really help with pore size?
Yes, Niacinamide is known to help refine pores and balance oil production. You’ll find it in several of our boxes that include a complete skincare routine.
Usage & Results
How soon will I see results?
We guarantee visible improvements within *two weeks* if you follow the recommended steps daily. Consistency is key for the best results.
Are all your products safe for pregnant women?
Not all. We generally advise avoiding Retinol during pregnancy. However, our Snow White Box or Daily Care Set are typically safe options. It’s always best to consult your doctor if you have specific concerns.
Usage & Results
How long does delivery take?
We usually deliver within two days of confirming your order. Next-day delivery may be available depending on your location.
Other Questions
Do you have an eye cream specifically?
Currently, we don’t have a dedicated eye cream. But stay tuned—new products are coming soon!
Do you offer a discount code?
Yes, we often have discount codes you can apply at checkout on our website. Keep an eye out for promotions or ask us directly.
Get in touch
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Customer service
info@cheonel.com -
Contact us
+971 56 829 5428 -
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